They have a messaging system you can use after you log in -> All Actions > Messages > Send Message. You can call them, but the wait time is ridiculous - it took me 80 minutes of waiting to have a 5 minute conversation (they were extremely friendly though). After using the 2020 value, the account creation went through without an error.Īnother note about contacting them. The error was pretty bad, but what I found was that they were looking for a number from last year's (2020) return and were not looking for a number from this year's (2021) return. One note about making an account: I can't quite remember all of what I had to do, but I recall running into some error at some point because they were asking for some value from my return in order to verify it was me who was making the account. I'd verify that at some point, this account has the full amount you owe (after its pulled from your bank) and that later on, it drops back down to 0, to ensure they collected it. You can see the amount in this temporary account back on the "Summary" tab. After you complete this process, the money should be pulled out of your account and placed into a temporary account, where it will sit until they collect it.Manually enter in the amount you owe (you should know this value by the time you are about to wrap up filing your taxes - whatever software you are using should tell you). For "Payment Type" select "return payment" and for "Period" pick "Dec 31st, 2021". On the "Summary" tab, select "Make a Payment", then select "Pay with bank account." - The process for paying with a credit card looks different, so I won't comment on that.After making an account with INTIME (Indiana Taxpayer Information Management Engine), log in.How do I pay owed taxes using this thing? Can someone explain it to me like I'm 5?Īs an update, after talking with them on the phone, here's what you are supposed to do: The user guide is even worse it doesn't explain anything more than the website does - it is largely just restating what the website does. I created an account (which wasn't straightforward either) and have found the section for paying bills, but nothing indicates how to pay what you owe and nothing indicates that you are making a payment towards anything related to income tax. Has anyone had the extremely unpleasant experience of trying to figure how to pay money owed to Indiana from income tax using the new INTIME website? TurboTax implies I need to go there and make a payment before I finish filing my taxes, but nothing there says I owe anything.
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